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Privacy

Privacy Policy

Your trust matters to us. This policy explains what information we collect, how we use it, and the choices you have when working with Lotus Decor Studio.

Last updated: March 2, 2026

1. Information We Collect

We may collect the following categories of information:

  • Contact details, such as your name, email, phone number, and preferred communication method.
  • Event details, such as date, location, guest count, design preferences, and requested services.
  • Transaction details, such as invoice records, payments, and billing-related communication.
  • Website data, such as pages visited, browser type, and basic analytics signals.

2. How We Use Information

  • Prepare quotes, proposals, and service plans tailored to your event.
  • Coordinate logistics, setup, styling, and takedown with you and approved vendors.
  • Send confirmations, reminders, updates, and support responses.
  • Process payments and maintain accounting and business records.
  • Improve our website, services, and customer experience.

3. Sharing and Disclosure

We may share limited information when necessary with:

  • Payment processors and booking tools used to complete transactions.
  • Event partners or vendors involved in your booking.
  • Service providers supporting website hosting, analytics, and communication systems.

We do not sell or rent personal information to third parties.

4. Cookies and Analytics

Our website may use cookies or similar technologies to understand traffic and improve performance. You can control cookie behavior through your browser settings.

5. Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information. We retain data only as long as needed for service delivery, legal compliance, accounting, and dispute resolution.

6. Your Choices

  • You may request updates or corrections to your information.
  • You may request deletion of personal information, subject to legal and contractual obligations.
  • You may opt out of non-essential communications at any time.

7. Children’s Privacy

Our services are intended for adults planning events. We do not knowingly collect personal data from children.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates are posted on this page with a revised effective date.